As businesses explore meta-version more closely, they are turning to consulting firms to help them realize the technology’s potential. In response to growing demand, Mantel Group has launched a new service to support clients with their metaverse.
Established in 2017, Mantel Group is an IT and technology consultancy with offices across Australia and New Zealand. The firm works with clients to build capabilities and solutions relevant to the rapidly changing digital marketplace.
The new offering focused on metaversion is intended to help customers adopt metaversion as well as use virtual reality in everyday business.
Mantel Group’s Virtual Reality (VR) Center was originally delivered as a way to facilitate collaboration between Mantel’s many brands and their teams. It will also now provide a digital shared space where they can support their clients remotely – while helping them develop their own VR experiences.
Dan Bradby, director of Mantel Group, said: “There are many use cases for remote interaction that feels much more enjoyable and also enables a better experience through virtual reality. For convenience during Covid-19, we’ve defaulted to chatbots and messaging for customer service, but this reduces two-way interaction and ease of direction, especially when you’re doing something technical.
“Imagine being able to self-serve or be guided one-on-one through virtual demos – specific to the support you need from the brand you purchased the product or service from.”
Using Oculus VR headsets, team members from the eight brands in the Mantel Group meet weekly in a virtual environment. Metacenter users could simulate their presence anywhere, using examples provided by the company, including beach meetings in the middle of an Australian winter and more conventional boardrooms when a serious presentation needs to be delivered with the best virtual audio/visual setup. .
In addition to business-to-business work, Mantel Group also believes that virtual reality could be deployed to help businesses facing disruption or change due to customer expectations – and the company’s VR know-how will be key in realizing imaginative new solutions to meet these demands. For example, while online shopping has grown, customers still want a superior interactive experience when it comes to getting products to fit or suit them.
Heath Walker, Head of Marketing at Mantel Group, commented: “Imagine buying a car online but still being able to sit ‘inside’ the vehicle while you’re in your living room, looking at the interior and exterior design, changing the color and interacting with technology. , a friend or family member can join you at all times. Order your car and experience it with a design that you customize.”
“Once delivered to your driveway, a similar experience could occur when inspecting your new vehicle, but this time with augmented reality to create a digital and physical interaction. Making the experience personalized, interactive and easy.”
Going forward, Mantel will seek to share its knowledge of virtual reality and metaversion with companies. Over the next 12 months, the company will start doing so in physical meetings at its centers, but once enough clients have their own headsets, it plans to operate them virtually as well.