Providing hyper-personalization in banking using new technologies
In today’s experience economy, customers expect personalized and customized experiences from their banks. To meet these demands, it is essential that Australian banks remain innovative and customer-focused through the adoption…
Protecting financial institutions from nation-state attacks
The International Monetary Fund has warned that financial institutions around the world must be prepared for increased cyber threats. Due to the nature of financial services, the sector is seen…
CFOs to oversee supply chain management to avoid cost slippages
CFOs across sectors are expected to step up their oversight of supply chain management in the coming months as they seek to gain more control over spending and prevent cost…
Continuous improvement throughout the insurance lifecycle
Assurance is essential to the good management of any business. However, as strong and valid as an assurance framework may be, with time comes change – meaning it is essential…
Orientation in the human impact of generative artificial intelligence in the workplace
Generative AI (GenAI) has become a cornerstone of the workplace over the past two years, revolutionizing industries from banking and retail to healthcare. Despite the obvious opportunities, the human impact…
Organizations making progress on the technology agenda (but still struggling to keep up)
Technology leaders around the world are making strides in their technology roadmap, although more than 8 in 10 leaders feel it is difficult to keep up with the pace of…
More than half of Australians believe AI will improve banking
As technology continues to reshape the global banking industry, Australian banks are moving to embrace personalized services powered by artificial intelligence. More than half of Australians believe AI will improve…
Why are transformations failing in the financial services sector?
Success rates tend to be low for Australian financial organizations undertaking transformational projects. While it’s difficult to measure exactly what constitutes “success,” few ultimately achieve the ideal outcome and reach…
Banks say the cost of CDRs is too high for consumers to use them on a limited basis
Supported by Accenture, the Australian Banking Association (ABA) has released its latest strategic review of the country’s consumer data protection regime, which has revealed a staggering level of adoption. Less…
Time is running out for APRA’s new operational risk management regulation
APRA’s upcoming operational risk management regulation will have a significant impact on financial institutions. Because it takes less than a year to fulfill requirements, writes Dan Cooke, Asia Pacific Business…