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The Canberra Institute of Technology is implementing a ‘cashless’ system in its cafeteria at the Bruce campus, which begs the question; who is bruce anyway?
Canberra Institute of Technology late-night students will be delighted to see the introduction of Amazon’s “Just Walk Out” technology on campus, so they’ll soon be able to pick up a Snickers in their student cafe at any hour. a day without the need for human interaction or the potential worry of dramas with their own cash registers.
However, paranoia can flare up if they spend too much time thinking about advanced AI facilitating their “seamless” transaction.
To be implemented by global consultancy Cognizant and claimed to be a first in an educational institute in the southern hemisphere, ‘Just Walk Out’ uses machine learning and computer vision technology to track the movement of individual shoppers and their selection of items through a system of cameras and sensors, assigning a one-time code linked to the customer’s payment device so they can simply leave the store without taking out their wallet.
However, if they take off their beanie while still wandering the aisles, for example, no problem, the system will update their signature based on their other defining pixels. The technology can also track groups of shoppers sharing a single card, distinguish between different flavors of shapes using object recognition, and where an item may be too small to accurately identify, such as chewing gum, combine vision with data from a shelf weight sensor to get positive reading.
In addition to the obvious savings on employee wages, the system provides owners with a number of other benefits. ‘Just Walk Out’ – no longer the old-fashioned philosophy of students who are perpetually strapped for cash – helps to deal with small shrinkage and also streamline inventory management. And in the event that a pesky customer spills their suddenly unwanted Bega slices onto a random non-refrigerated shelf, the store will be sent an alert to hopefully limit spoilage.
Amazon is quick to note that Just Walk Out does not collect any biometric data, although behavioral characteristics are captured to provide analysis of, for example, how often a particular item is returned to the shelf, generating statistics that can inform store planning and decision making about supplies. . The system can also work independently of tech giant Amazon One’s hand payment option, which uses a consumer’s distinct palm print linked to credit for identification.
“All we need to know is where the person is on the floor and where their hands are in relation to the store’s merchandise,” assures Gérard Medioni, Amazon’s lead scientist on the design project. Medioni and his team started out in 2014 creating photorealistic synthetic “consumers” and used generative adversarial AI network technology to develop the system: “With GANs, you can control absolutely every movement a virtual shopper makes.”
The purpose was to train the technique for both realistic and potentially abnormal behavior or phenomena such as sudden crowds, with the annual Boxing Day battle.
Now, Amazon says the system can recognize millions of actions without making mistakes, although it envisions a game could soon appear on Australian campuses to see who can come up with the most elaborate scenario to confuse bots like the events shown in the 2012 film “Bait”.
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