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Implementing digital transformation is notorious for its pitfalls, with recent research suggesting that only 1 in 3 digital transformation projects are considered successful. A common obstacle is a sick focus on the organizational side of change – SMC experts share ten tips to ensure an organization is capable of digital change.
Define your goals and strategy
Start by defining what you want to achieve with digital transformation and how it fits into your overall strategy. This will help you focus on the right areas and allocate resources accordingly.
Assess your current status
Assess your current technology, ways of working (i.e. processes) and skills to identify gaps and areas for improvement. This will help you prioritize your efforts and allocate resources efficiently.
Create a road map
Create a clear visual timeline of your digital transformation that includes important milestones and a path to the future. This will help you manage teams and stay on track.
Build a digital culture
Encourage your employees to embrace digital technologies and adopt new ways of working. This will help you create a culture that values innovation and agility.
Invest in talent and skills
Hire and train employees with the skills necessary for your digital transformation. This includes data analysis, software development and digital marketing.
Use data to inform decision making
Collect and analyze data to gain insight into your business and inform your decision making. This will help you identify opportunities for improvement and optimize your operations.
Embrace cloud technologies
Move your applications and data to the cloud to improve scalability, flexibility and security. This will also help you reduce costs and improve collaboration.
Implement agile methodologies
Use agile methodologies to break projects down into smaller, more manageable tasks that can be completed quickly. This will help you achieve results faster and adapt to changing business needs.
Prioritize the customer experience
Use digital technologies to improve the customer experience and meet their evolving needs. This includes investing in omnichannel experiences, personalization and self-service capabilities.
Encourage cooperation
Foster collaboration across departments and teams to drive innovation and improve results. This includes breaking down silos, supporting cross-functional teams and using collaboration tools.
Based in Perth, SMC is an independent consultancy specializing in software consulting and digital transformation. Since its founding in 2006, the firm has delivered more than 550 business process and system improvement projects.
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